Shipping policy

At Lora Milano, we believe every part of your experience should feel considered — including the delivery of your order.

UK Delivery

We currently offer delivery across the UK.

Your order will be carefully prepared and dispatched through our trusted fulfilment and delivery partners. Delivery times may vary depending on the product and your delivery address, with estimated delivery times displayed on the relevant product page where applicable.

Once your order has been dispatched, you will receive a confirmation email. Where tracking is available, your tracking details will be provided so you can follow the progress of your order.

Order Processing

Please note that processing times may vary between products. If a different processing or delivery timeframe applies to your order, this will be stated on the relevant product page.

During busy periods, including seasonal promotions and holidays, processing and delivery may take slightly longer than usual. 

Delivery Times

Estimated delivery times are provided as a guide and begin once your order has been dispatched.

While we work closely with our fulfilment and delivery partners to ensure your order arrives within the estimated timeframe, occasional delays can occur due to circumstances outside of our control, including courier delays, adverse weather and periods of exceptionally high demand.

If your order has not arrived within the expected timeframe, please contact our team and we will be happy to assist.

Tracking

Once your order has been dispatched, you will receive an email confirming that it is on its way.

Where tracking is available, your tracking information will be included in your dispatch confirmation. Please allow a short period for tracking information to become active once your parcel has entered the delivery network.

Delivery Address

Please ensure that your delivery details are entered correctly at checkout. Lora Milano cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.

If you notice an error in your delivery details after placing your order, please contact us as soon as possible at hello@loramilano.com. While we will always do our best to assist, we cannot guarantee that changes can be made once an order has entered processing.

International Delivery

We currently ship exclusively within the UK as we establish and grow our service.

As Lora Milano develops, we hope to expand our delivery options internationally and bring our collections to customers further afield.

Questions About Your Order

If you have any questions regarding your order or delivery, our team is here to help.

Please contact us at hello@loramilano.com or through our Contact Us page.

We aim to respond within 24 hours and provide a personal, considered service from your first enquiry through to aftercare.