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Frequently asked questions
Why are Lora Milano pieces only available in limited quantities?
Lora Milano is guided by a simple belief: what is exceptional should not be abundant.
Our collections are deliberately curated in limited quantities, allowing us to remain selective in what we offer and attentive to the character, craftsmanship and provenance of each piece.
We do not pursue volume. Instead, we seek out objects with a distinctive sense of beauty and purpose — pieces chosen because they possess something worth keeping.
Where are Lora Milano products made?
Our collections are sourced from carefully selected makers and suppliers, with a particular appreciation for skilled craftsmanship and artisan production.
Where applicable, product pages will provide details about the origin, materials and craftsmanship of each piece.
Are your products handmade?
Many of our pieces are made using traditional or artisan techniques. Because of this, subtle variations in colour, texture, finish or form may occur.
We see these small differences as part of the beauty of a genuinely crafted product — making each piece feel individual rather than mass-produced.
How do I know which product is right for me?
Each product page provides detailed information about dimensions, materials, finishes and care.
If you’re unsure about a particular piece, our team is always happy to help. Simply get in touch and we’ll be pleased to advise you.
Do you offer sustainable packaging?
We believe luxury and responsibility can exist together.
We are continually exploring ways to reduce unnecessary packaging and use recyclable and responsibly sourced materials wherever possible.
For selected pieces, we may also work with artisan makers to create packaging that is beautiful, functional and thoughtfully designed — rather than packaging that simply gets thrown away.
Why does my product look slightly different from the photographs?
Some of our products have an artisanal or handcrafted character, meaning no two pieces will be identical.
Natural materials and handmade finishes can result in subtle differences. These are not imperfections; they are part of what makes each piece unique.
When will I get my order?
Delivery times vary depending on the product and whether it is currently in stock.
Your estimated delivery timeframe will be provided at checkout and in your order confirmation. For larger, made-to-order or artisan pieces, additional time may be required.
Can I return my order?
𝗧𝗵𝗲 𝗟𝗼𝗿𝗮 𝗠𝗶𝗹𝗮𝗻𝗼 𝗣𝗿𝗼𝗺𝗶𝘀𝗲
𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗽𝗶𝗲𝗰𝗲𝘀. 𝗔𝗻 𝗲𝘅𝘁𝗿𝗮𝗼𝗿𝗱𝗶𝗻𝗮𝗿𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.
Every piece is thoughtfully selected for its 𝗾𝘂𝗮𝗹𝗶𝘁𝘆, 𝗰𝗵𝗮𝗿𝗮𝗰𝘁𝗲𝗿 𝗮𝗻𝗱 𝗰𝗿𝗮𝗳𝘁𝘀𝗺𝗮𝗻𝘀𝗵𝗶𝗽. We believe the experience of bringing something beautiful into your home should be every bit as extraordinary as the piece itself.
𝗖𝗵𝗼𝗼𝘀𝗲 𝘄𝗶𝘁𝗵 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲.
If, once your piece arrives, it isn’t quite right for your home, you have 𝟯𝟬 𝗱𝗮𝘆𝘀 𝘁𝗼 𝗿𝗲𝘁𝘂𝗿𝗻 𝗶𝘁 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗳𝘂𝗻𝗱.
Simply our commitment to making your experience with Lora Milano™ exceptional from beginning to end.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I speak to someone before placing an order?
Of course.
Whether you have a question about a product, materials, dimensions, styling or suitability for your home, our team is here to help.
Contact us and we'll be happy to assist.
How can I contact Lora Milano?
You can reach our team via our contact page or by email at hello@loramilano.com
We aim to respond within 24 hours and take pride in offering a personal service at every stage — from your first enquiry through to aftercare.
Do you ship outside the UK?
We currently ship exclusively within the UK as we establish and grow our service. As demand develops, we plan to expand our delivery options internationally, bringing our products to customers further afield.
Where can I find out about new collections?
Join our mailing list to be among the first to discover new collections, exclusive pieces, stories from our makers and news from Lora Milano.